Delivery & Return
Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
EMGI offers ideal shipping methods for any requirement. Be it low priced through Australia Parcel Post, more quickly via Australia Post (Australia only) or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Hardware Shipping
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Shipping Methods at EMGI: |
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Pick up in store. Delivery hours: 8:00 AM – 5:30 PM. |
FREE |
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EMGI Post within 1–3 business days. Order anytime: |
$16 |
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Delivery with Australia Post within 3–5 business days. |
$25 |
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Order Processing Time: |
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Orders placed after 4:00 pm: |
Next day |
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Orders placed on public Holidays |
Next day |
Applicable to most Accessory products at EMGI (Excluding Glass).
Glass Shipping
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Shipping Methods at EMGI: |
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Pick up in store. Delivery hours: 8:00 AM – 5:30 PM. |
FREE |
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EMGI Post within 1–3 business days. Order anytime: |
$7/1km |
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Delivery with Australia Post within 3–5 business days. |
$12/1km |
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Order Processing Time: |
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|---|---|
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Orders placed after 4:00 pm: |
Next day |
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Orders placed on public Holidays |
Next day |
This shipping method applies to all tempered glass and ultra-clear glass products at EMGI.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
The money for the goods will be returned within the terms established by the current legislation
FAQs
Please follow these steps:
Check your tracking link
– You can find your tracking number and courier information in your order confirmation email.
– Alternatively, log in to your account and go to My Orders to view real-time tracking updates.Allow some extra time
– Deliveries may be delayed due to weekends, public holidays, or high-demand periods.
– Please allow up to [insert typical timeframe, e.g. 3–7 business days] for standard shipping.Still no update?
– If your tracking hasn't moved for several days, or if it's past the expected delivery date, please contact us.
– We're happy to investigate with the courier on your behalf.
📩 Need help?
Reach out to our support team via contact@emgi.au or call us at 02 9772 1553.
Please have your order number ready so we can assist you quickly.
In most cases, we do not deliver on public holidays.
Our courier partners, including Australia Post and other logistics providers, typically do not operate on national or state public holidays. As a result, any orders scheduled around these dates may experience slight delays.
🗓️ What to expect:
Orders placed during a public holiday will be processed on the next business day.
Delivery estimates exclude weekends and public holidays.
If you have an urgent order or delivery deadline, please contact us in advance and we’ll do our best to assist.
📞 Need support?
Email us at contact@emgi.au or call 02 9772 1553.
Yes, we deliver to most areas across Australia.
To check if we deliver to your postcode, simply:
Go to the product page
Enter your postcode in the shipping calculator or at checkout
You’ll see the available shipping options and estimated delivery time
🚚 Remote or regional areas:
Some rural or remote postcodes may have limited delivery options or longer transit times. If your area is not serviceable, we’ll notify you during checkout.
📞 Still unsure?
Feel free to contact us at contact@emgi.au or call 02 9772 1553, and our team will be happy to check for you.
Next-day delivery is available for select products and locations only.
To qualify for next-day delivery:
Your order must be placed before [cutoff time, e.g. 12:00 PM AEST]
The delivery address must be within an eligible metro area
The item must be in stock and marked as “Next-Day Delivery Available”
🚫 Exceptions may include:
Regional or remote areas
Oversized or bulky items
Orders placed on weekends or public holidays
📦 During peak periods (e.g. holidays or sales), processing times may be slightly longer.
✅ To confirm next-day delivery for your order, please check availability at checkout or contact our support team.
📞 Need help?
Email: contact@emgi.au
Phone: 02 9772 1553
In most cases, a signature is required upon delivery to ensure your order reaches you safely.
However, depending on the courier and delivery option you select, you may have alternatives:
📦 Authority to Leave (ATL): Some couriers allow you to give permission to leave the parcel at a safe location without a signature. You can usually select this option during checkout or via the courier’s tracking page.
🧾 Signature Required: For higher-value items or restricted goods, a signature will always be required.
If no one is available at the time of delivery:
The courier may leave a collection card with details to pick up from the nearest post office or depot.
You may be able to reschedule the delivery online.
📞 Questions? Contact our support team at contact@emgi.au or call 02 9772 1553.
Glass Shower Screen
High-quality, custom-fit shower screens to enhance your bathroom’s style and functionality.
Glass Balustrade
Elegant and durable glass balustrades that enhance safety and style for your stairs, balconies, and terraces.
Build & Renovation
Professional building and renovation services to transform your home or commercial space with quality and style.
Online store for glass products and glass accessories.
Welcome to EMGI, your trusted destination for premium glass solutions and accessories in Australia. We specialize in providing high-quality glass panels, custom-cut glass, mirrors, and a wide range of accessories designed for both residential and commercial applications.
Whether you're renovating your home, fitting out a new bathroom, or working on a large-scale architectural project, our online store offers everything you need — from shower screens, balustrades, and splashbacks to glass clamps, brackets, hinges, and more.
At EMGI, we are committed to:
Explore our catalogue today and experience the convenience of shopping for glass and hardware online — with transparent pricing, detailed product specifications, and dedicated customer service.
Need assistance? Contact us or call us at 02 9772 1553 for personalised support.
