ORDER TRACKING
Our Order Tracking service lets you check the real-time status and delivery progress of your purchase.
Instructions for checking order status
Get answers to all your questions you might have.
We will answer any questions you may have about our online sales right here. Monday to Friday from 09:00 to 21:00 UTC +10
FAQs
Please follow these steps:
Check your tracking link
– You can find your tracking number and courier information in your order confirmation email.
– Alternatively, log in to your account and go to My Orders to view real-time tracking updates.Allow some extra time
– Deliveries may be delayed due to weekends, public holidays, or high-demand periods.
– Please allow up to [insert typical timeframe, e.g. 3–7 business days] for standard shipping.Still no update?
– If your tracking hasn't moved for several days, or if it's past the expected delivery date, please contact us.
– We're happy to investigate with the courier on your behalf.
📩 Need help?
Reach out to our support team via contact@emgi.au or call us at 02 9772 1553.
Please have your order number ready so we can assist you quickly.
In most cases, we do not deliver on public holidays.
Our courier partners, including Australia Post and other logistics providers, typically do not operate on national or state public holidays. As a result, any orders scheduled around these dates may experience slight delays.
🗓️ What to expect:
Orders placed during a public holiday will be processed on the next business day.
Delivery estimates exclude weekends and public holidays.
If you have an urgent order or delivery deadline, please contact us in advance and we’ll do our best to assist.
📞 Need support?
Email us at contact@emgi.au or call 02 9772 1553.
Yes, we deliver to most areas across Australia.
To check if we deliver to your postcode, simply:
Go to the product page
Enter your postcode in the shipping calculator or at checkout
You’ll see the available shipping options and estimated delivery time
🚚 Remote or regional areas:
Some rural or remote postcodes may have limited delivery options or longer transit times. If your area is not serviceable, we’ll notify you during checkout.
📞 Still unsure?
Feel free to contact us at contact@emgi.au or call 02 9772 1553, and our team will be happy to check for you.
Next-day delivery is available for select products and locations only.
To qualify for next-day delivery:
Your order must be placed before [cutoff time, e.g. 12:00 PM AEST]
The delivery address must be within an eligible metro area
The item must be in stock and marked as “Next-Day Delivery Available”
🚫 Exceptions may include:
Regional or remote areas
Oversized or bulky items
Orders placed on weekends or public holidays
📦 During peak periods (e.g. holidays or sales), processing times may be slightly longer.
✅ To confirm next-day delivery for your order, please check availability at checkout or contact our support team.
📞 Need help?
Email: contact@emgi.au
Phone: 02 9772 1553
In most cases, a signature is required upon delivery to ensure your order reaches you safely.
However, depending on the courier and delivery option you select, you may have alternatives:
📦 Authority to Leave (ATL): Some couriers allow you to give permission to leave the parcel at a safe location without a signature. You can usually select this option during checkout or via the courier’s tracking page.
🧾 Signature Required: For higher-value items or restricted goods, a signature will always be required.
If no one is available at the time of delivery:
The courier may leave a collection card with details to pick up from the nearest post office or depot.
You may be able to reschedule the delivery online.
📞 Questions? Contact our support team at contact@emgi.au or call 02 9772 1553.
